Patient and Family Advisory Council

Improving patient experiences

The Patient and Family Advisory Council is a partnership between patients, caregivers and team members at Prisma Health dedicated to advancing comprehensive and compassionate patient-centered health care to the communities we serve.

We work to empower patients and families to take an active role in improving the patient experience at Prisma Health.

How we help

Palmetto Health Patient and Family Advisory CouncilThe PFAC collaborates with physicians, advanced care providers, nurses and staff to improve patient experiences. Patients on our council are familiar with the system and work with related initiatives including our infection prevention team, quality and safety council and our pain team.

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Our aims include

  • Providing insight and communication on health care experiences 
  • Assisting in reviewing new and existing resources, programs and materials
  • Collaborating on workgroups with departments and clinics to bring a patient's perspective

Areas the PFAC has assisted on include patient access and discharge, elderly care, experience assessment surveys, quality initiatives and facility tours.

Interested in joining?

If you’re interested in joining the Patient and Family Advisory Council, or would like to receive feedback or guidance in your area, please contact Kelly Touchstone.

We accept applicants to the council on a yearly basis. The 2018-2019 application period is now closed. We will begin accepting applications for the 2019-2020 council in the coming months. Please check back in late 2019 for more information.

What are the criteria for being a council member?
  • Be able to attend meetings every four weeks (subject to change based on council recommendation)
  • Maintain appropriate and confidential handling of information
  • Able to listen to differing opinions and share different points of view
  • Be positive and supportive of the council’s mission
  • Comfortable speaking in a group with candor
  • Able to work productively and collaboratively with council members whose background, experience, and style may be different than their own
  • Must be seen at one of our outreach sites on a regular basis
  • Be accountable to those whom they represent
  • Be committed to improving care for all patients
What is the time commitment for council members?

Council members make a commitment for two years.

The council will meet every four weeks (subject to change based on council recommendation), and meetings will be held at the various locations of Prisma Health, including:

  • Prisma Health Baptist Hospital
  • Prisma Health Baptist Parkridge Hospital
  • Prisma Health Richland Hospital
  • Ambulatory office settings

Council members may be asked to participate in activities such as educational workshops, Prisma Health team meetings and community outreach.


Council members

  • Michael BattaniMichael BattaniBrother, husband, IT consultant, stroke survivor
  • Ojetta FlemmingOjetta FlemmingPrayer warrior, wife, mother, sister, confidante
  • Reggie HallReggie HallHusband, father, stroke survivor, communicator
  • Peggy HewlettPeggy HewlettRN, health policy consultant, wife, mother, grandmother, pulmonary embolus survivor
  • Peggy LawrencePeggy LawrenceCaring, thoughtful, concerned about health, domestic engineer
  • Sandra OvertonSandra OvertonWife, believer, caretaker, cancer survivor, optimist
  • Jackie RichardsJackie RichardsSocial worker, sister, daughter, wife, mother, treated for portal vein thrombosis, caregiver
  • Chip SharpeChip SharpeHusband, father, outdoorsman
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