The Patient and Family Advisory Council is a partnership between patients, caregivers and team members at Palmetto Health dedicated to advancing comprehensive and compassionate patient-centered health care to the communities we serve.
We work to empower patients and families to take an active role in improving the patient experience at Palmetto Health.
The PFAC collaborates with physicians, advanced care providers, nurses and staff to improve patient experiences. Patients on our council are familiar with the system and work with related initiatives including our infection prevention team, quality and safety council and our pain team.
Areas the PFAC has assisted on include patient access and discharge, elderly care, experience assessment surveys, quality initiatives and facility tours.
If you’re interested in joining the Patient and Family Advisory Council, or would like to receive feedback or guidance in your area, please contact Kelly Touchstone at Kelly.Touchstone@PalmettoHealth.org.
We accept applicants to the council on a yearly basis. The 2018-2019 application period is now closed. We will begin accepting applications for the 2019-2020 council in the coming months. Please check back in late 2019 for more information.
Council members make a commitment for two years.
The council will meet every four weeks (subject to change based on council recommendation), and meetings will be held at the various locations of Palmetto Health, including:
Council members may be asked to participate in activities such as educational workshops, Palmetto Health team meetings and community outreach.