Patient Billing Procedures

Our billing process

Several days after your hospital stay, we will finalize your bill and send you a patient-friendly billing statement, outlining the total charges for your stay and asking you to confirm the accuracy of the insurance information listed.

  • If you have insurance, we will file the claim with your insurance carrier. We will not contact you again until after your insurance company has paid and there is a patient balance or we need additional information from you to process the insurance claim.
  • If you do not have insurance, please contact us to make appropriate arrangements for your bill. You may reach a customer service representative in the Patient Accounts department at 803-296-5098 or toll-free at 1-800-243-7711, Monday through Friday from 8:30 a.m.–5 p.m.

Insurance
Patients will be treated fairly and with respect during and after their treatment regardless of the source of payment for the services they receive. In order to determine if you are potentially eligible for reimbursement by your insurance carrier, please contact a financial counselor at 803-296-CARE (2273).

  • Patients who carry health care insurance should remember that services are rendered and charged to the patient and not to the insurance company.
  • A claim is filed with your insurance company for the total charges, and the insurance company will process the claim and pay in accordance with their negotiated contract terms. We expect payment from your insurance company within 30 days of billing. If they have not paid by then, please follow up with them. We cannot accept responsibility for negotiating a settlement on a claim.
  • You will be personally responsible for covering all charges not covered by insurance, including but not limited to co-pays, deductibles, and non-covered charges.

If you have questions about the status of your claim, we will be happy to assist you. Please call us at 803-296-5098 or toll-free at 1-800-243-7711, Monday through Friday from 8:30 a.m.–5 p.m.

Prisma Health will provide financial counseling to uninsured/underinsured patients. This includes help in understanding and applying for local, state and federal health care programs such as Medicaid.

Health Insurance Marketplace
To learn more about how your coverage status is affected by the Affordable Care Act, please click here. 

Financial counselors
Financial counselors are available to assist you with concerns regarding your account while in our facility. They also will help you establish an acceptable means to pay the hospital for services rendered. You may contact the financial counselors by calling 803-296-CARE (2273), Monday through Friday from 8:30 a.m.-5 p.m. Learn more about Financial Assistance.

Patient services
Patient representatives and financial counselors are available to assist with concerns regarding your hospital bills. They also will help establish an acceptable payment plan for your hospital account. If you have any questions after you are discharged, please call a customer service representative in the Patient Accounts department at 803-296-5098 or toll-free at 1-800-243-7711, Monday through Friday from 8:30 a.m.–5 p.m.

Method of payment
Payment may be made by cash, check, debit card, Visa, MasterCard, American Express or Discover. For patient convenience, credit card payments may be made by calling 803-296-5098. You may also pay your bill online at PalmettoHealth.org under the “Bill Pay” heading.

Overpayments
If you overpay your bill, Prisma Health will issue a refund to you. However, overpayments will be applied to any existing balances owed to Prisma Health before issuing a check.

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