Several days after your hospital stay, we will finalize your bill and send you a patient-friendly billing statement, outlining the total charges for your stay and asking you to confirm the accuracy of the insurance information listed.
Patients will be treated fairly and with respect during and after their treatment regardless of the source of payment for the services they receive. In order to determine if you are potentially eligible for reimbursement by your insurance carrier, please contact a financial counselor at 803-296-CARE (2273).
If you have questions about the status of your claim, we will be happy to assist you. Please call us at 803-296-5098 or toll-free at 1-800-243-7711, Monday through Friday from 8:30 a.m.–5 p.m.
Palmetto Health will provide financial counseling to uninsured/underinsured patients. This includes help in understanding and applying for local, state and federal health care programs such as Medicaid.
Health Insurance Marketplace
To learn more about how your coverage status is affected by the Affordable Care Act, please click here.
Financial counselors are available to assist you with concerns regarding your account while in our facility. They also will help you establish an acceptable means to pay the hospital for services rendered. You may contact the financial counselors by calling 803-296-CARE (2273), Monday through Friday from 8:30 a.m.-5 p.m. Learn more about Financial Assistance.
Patient representatives and financial counselors are available to assist with concerns regarding your hospital bills. They also will help establish an acceptable payment plan for your hospital account. If you have any questions after you are discharged, please call a customer service representative in the Patient Accounts department at 803-296-5098 or toll-free at 1-800-243-7711, Monday through Friday from 8:30 a.m.–5 p.m.
Method of payment
Payment may be made by cash, check, debit card, Visa, MasterCard, American Express or Discover. For patient convenience, credit card payments may be made by calling 803-296-5098. You may also pay your bill online at PalmettoHealth.org under the “Bill Pay” heading.
If you overpay your bill, Palmetto Health will issue a refund to you. However, overpayments will be applied to any existing balances owed to Palmetto Health before issuing a check.